Playground Chat

Overview

The Playground Chat lets you test agents directly from the admin portal without needing to deploy them to a channel or integration. Use it to verify agent behavior, instructions, and knowledge responses.

Accessing Playground Chat

There are two ways to open the chat:

From the sidebar — Go to the Playground Chat section to open a standalone chat window. Select an agent to chat with.
From the Agent page — Open an agent and click the Playground Chat button in the top bar. The chat opens pre-loaded with that agent.

Using the Chat

Type a message and press Enter to send.
The agent responds using its configured model, instructions, knowledge, and tools.
The session is isolated — conversation history does not carry over between sessions unless memory is configured.

Voice Chat

If voice is configured, you can use the voice chat mode to interact with the agent via speech (speech-to-text input, text-to-speech output).

Tips

Use Playground Chat after any change to agent instructions or knowledge to quickly validate the impact.
Test guardrails by sending messages that should be blocked and confirming they are caught.
Try edge cases and unusual phrasing to see how the agent handles them before going live.